Refund Guarantee

At [tikvideo.shop], we strive for 100% customer satisfaction. If our products or services fall short of your expectations, this policy outlines your refund rights.

1. Eligibility for Refunds

✅ Qualifying Conditions:

  • Digital Products/Subscriptions: Refunds within 7 days for:

    • Technical failures preventing access (verified by our team).

    • Undelivered services (e.g., unprocessed subscription benefits).

❌ Non-Refundable Cases:

  • Change of mind (unless required by local law).

  • Digital downloads after successful access (e.g., video files, software keys).

  • Services already rendered (e.g., completed consultations).

2. How to Request a Refund

Step 1: Contact our support team within the eligibility window:

  • Email:  tikvideo@sina.com

  • Subject Line: "Refund Request – Order #[Number]"

Step 2: Provide:

  • Proof of purchase (order number/receipt).

  • Detailed reason + supporting evidence (e.g., photos, error screenshots).

Step 3: Await confirmation. We’ll respond within 3 business days.

3. Refund Processing

  • Approved Refunds:

    • Issued to the original payment method within 7-10 business days.

    • Partial refunds may apply for used services (e.g., prorated subscriptions).

  • Denied Refunds:

    • Receive a written explanation + options (e.g., replacement/store credit).

4. Special Cases

  • Chargebacks: Unauthorized chargebacks may result in account suspension.

  • Fraud Prevention: We reserve the right to investigate suspicious claims.

5. Contact Us

For questions:
Email: tikvideo@sina.com
Hours: [Operating Hours, e.g., Mon-Fri 9AM–8PM GMT]